This integrated report leverages the results of the Customer Service Aptitude Profile (CSAP) and Career Values Scale (CVS) to assess a candidate's suitability for sales positions. For an even more comprehensive picture, the Work-Related Risk and Integrity Scale (WRISc) can be added as an optional assessment.
Understanding the Sales Journey
The report analyses a candidate's potential to excel throughout the various stages of the sales process, including:
Prospecting: Identifying and researching the target market, defining ideal customer profiles, and planning outreach strategies.
Initial Contact: Tailoring communication to specific prospects, establishing rapport by offering support and information, and laying the groundwork for collaboration.
Consideration: Scheduling meetings, actively listening to client needs and challenges, and gaining a deep understanding of their industry, business, and roles.
Present Offer: Utilising insights from meetings to develop customised solutions that address client challenges.
Manage Objections: Addressing client concerns and adapting proposals to ensure they perfectly align with client needs.
Make the Sale: Closing deals and securing customer satisfaction with the product or service.
Retain and Cultivate: Maintaining positive client relationships through consistent follow-up and by fostering future business opportunities.
Detailed Reporting Options
The Sales Potential Report offers two reporting options:
JVR Psychometrics Sales Potential Dashboard: This concise report summarises an individual's behavioural strengths and weaknesses related to each stage of the JVR Psychometrics Sales Process. It includes sections on the sales process itself, the candidate's results, and a clear interpretation of those results.
JVR Psychometrics Sales Potential Development Report: This in-depth report provides a comprehensive analysis of the candidate's behavioural potential. It delves into the sales process framework, interprets the results, highlights the candidate's strengths, and offers targeted development suggestions for improvement.
Applications
The Sales Potential Report empowers informed decision-making for selection, placement, and development of individuals in customer service and sales roles. By leveraging these insights, you can build high-performing sales teams that consistently achieve success.
Product Info
Training
None
Age range
Individuals 18 years and older
Administration time
Customer Service Aptitude Profile 30 minutes; Career Values Scale 20 minutes; (Optional) Work-related Risk and Integrity Scale 30 minutes
Norms
NA
Languages
English
Administration Platform
JVR Online and Client Services combination
Integrated reports
Available
Author
JVR Psychometrics
Publisher
JVR Psychometrics (Pty) Ltd
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