Leading in a changing world: The leadership skills you need now

Imagine this: Nwabisa, a senior manager at a fast-growing tech company, sits at her desk staring at a problem she never expected to face. Her team, once a tight-knit group working side by side, is now spread across different time zones. Some work remotely, others prefer flexible hours, and a few still come into the office. The old way of leading no longer works. 

Nwabisa knows she needs to adapt. But how? What leadership skills will help her—and others like her—navigate this ever-changing world of work? 

1. Adaptability: Leading through uncertainty 

The world of work is shifting faster than ever. New technologies, economic shifts, and unexpected global events mean leaders must embrace change, not resist it. Nwabisa learns that adaptability is not just about reacting but anticipating change. 

How to develop it: 

• Get comfortable with being uncomfortable—take on projects that push you beyond your usual scope. 

• Encourage a mindset of continuous learning in your team. 

• Ask “What if?” more often—scenario planning helps leaders prepare for multiple possibilities. 

2. Emotional intelligence: Connecting on a human level 

One day, Nwabisa notices that her team’s morale is low. A talented employee, Brendon, has been struggling in silence. In the past, she might have focused only on results, but now she realises that emotional intelligence—understanding and managing emotions—is a critical leadership skill. 

How to develop it: 

• Practice active listening—make eye contact, summarise what you hear, and ask deeper questions. 

• Build self-awareness—reflect on your own triggers and responses in stressful situations. 

• Show empathy—acknowledge emotions and offer support where needed. 

3. Coaching skills: Helping others grow 

Instead of micromanaging, Nwabisa starts coaching her team members. She asks powerful questions, encourages self-reflection, and supports them in finding their own solutions. The result? Higher engagement, more innovative thinking, and a stronger team culture. 

How to develop it: 

• Learn to ask, not tell—use open-ended questions like “What do you think would work best?” 

• Provide regular feedback—focus on strengths and growth areas. 

• Celebrate progress—recognise small wins to build confidence and motivation. 

4. Digital fluency: Thriving in a tech-driven world 

Nwabisa quickly realises that leaders today don’t need to be tech experts, but they do need to be digitally fluent. She embraces new tools for collaboration, automation, and data-driven decision-making. 

How to develop it: 

• Stay curious—explore new technologies relevant to your industry. 

• Take advantage of online courses to build digital confidence. 

• Encourage digital upskilling in your team—learning together makes adoption easier. 

5. Inclusive leadership: Building strong, diverse teams 

Diversity and inclusion are no longer “nice-to-haves”—they are essential for innovation and long-term success. Nwabisa ensures that all voices in her team are heard, valued, and empowered. 

How to develop it: 

• Challenge biases—regularly reflect on your own assumptions and seek diverse perspectives. 

• Create psychological safety—make it safe for team members to express ideas and concerns. 

• Promote equity—ensure opportunities are accessible to everyone. 

The takeaway 

Leadership in today’s world is no longer about having all the answers—it’s about being adaptable, emotionally intelligent, a great coach, digitally savvy, and inclusive. As Nwabisa embraces these skills, she sees her team thrive despite the uncertainties around them. 

The good news? These leadership skills are not innate—they can be developed. And as Nwabisa’s story shows, the leaders who succeed in this changing world are the ones who are willing to grow alongside it.